Our Policy & Procedures

Advance Booking:
Customers are encouraged to book their hiring equipment at least 4 weeks in advance to secure availability, especially during peak seasons.
Booking Confirmation:
- A refundable Bond deposit needs to be made to lock in your event date.
- The refundable bond will be returned once equipment is returned in condition it was received on the date of the event.
- Kids Event Hire will then send a confirmation email of your booking.
- Final payment to be made a minimum of 4 weeks before the event date.
Minimum Order:
There may be a minimum order requirement depending on the type of equipment or event (e.g., a minimum spend or number of items).

Deposit:
Refundable Deposit is required at the time of booking to secure the rental equipment on the event date.
Final Payment:
The final payment must be paid 4 weeks before the event date.
Accepted Payment Methods:
- Refundable Bond: Bank Transfer or PayID
- Hiring Equipment: Payment can be made on our website with Stripe.
Late Payments: Late payments may incur a penalty fee, and the hiring agreement could be canceled if payment is not made on time.

Delivery Charges:
Delivery fees may apply depending on the location of the event and the size of the rental order.
Delivery Window:
We allocate 30 mins for our Bump In time and 30 mins for our Bump out time.
- Bump In: 30 mins before the event time
- Bump Out: End time of your event.
Unless otherwise agreed upon. * Fees can apply if the timing starts to impact another event for equipment hire. This fee can be deducted from the refundable bond.
Pickup:
Equipment will be collected after the event, typically at the end time of the event unless special arrangements are made.
Customer Responsibility:
The customer must ensure that the delivery and pickup locations are accessible and that any necessary permissions for access are granted (e.g., permits for restricted areas).

Condition of Equipment:
The customer is responsible for ensuring that all hiring equipment is used correctly and safely. Equipment should be treated with care and returned in the same condition as received.
Prohibited Uses:
Equipment should not be used for any purpose other than its intended use. For example, tables and chairs should not be used for standing or climbing.
Setup and Dismantling:
Kids Event Hire can offer setup and dismantling services for an additional fee, or the customer may choose to handle this independently.
Handling Damage:
Customers should notify Kids Event Hire immediately if any equipment is damaged, lost, or malfunctioning during the hiring period.

Damage to Equipment:
The customer is responsible for any damage or loss of hiring equipment. A repair or replacement fee will be charged based on the condition of the item at return.
Cleaning Fees:
Customers are expected to return the equipment in a clean condition.
Additional cleaning fees may be charged off the bond if the items are excessively dirty.
Cleaning Service:
We offer cleaning service at a small cost for peace of mind and stress-free service with a grantee for your refundable bond.
Indemnity: Kids Event Hire is not liable for any injuries, accidents, or damages resulting from the use of rental equipment.

Cancellation Policy:
Cancellations made more than 3 weeks before the event are eligible for a partial refund of the deposit (less a cancellation fee).
Cancellations made within 72 hours are non-refundable.
Rescheduling:
If the customer needs to reschedule the event, the company will do its best to accommodate, for this option with a minimum of 3 months notice before the event date and will accommodate depending on availability of Kids Event Hire and the equipment required. *Additional fees can apply.
Item Substitution: In the event that a hiring item is unavailable or damaged, Kids Event Hire will substitute it with a similar item of equal or greater value, subject to customer approval.

Safety Compliance:
All equipment should meet local health and safety regulations. The rental company is responsible for ensuring that equipment is safe to use at the time of delivery.
Cleaning & Sanitising:
All of our equipment is sanitised with Eco-friendly multipurpose cleaning products from an Australian made and own company.
If you would like to learn more about our products we use contact us by email.

Hiring Period: The hiring period is usually, from the delivery date/time to the pickup date/time.
Ownership of Equipment:
All hiring equipment remains the property of Kids Event Hire. The customer is granted a temporary use of the equipment for the agreed rental period.
Force Majeure: Kids Event Hire is not responsible for any delays or failures in service due to causes beyond their control (e.g., natural disasters, flooded road or closure, extreme weather conditions etc..).

Customer Service & Support:
Kids Event Hire is here to support during your hire or to answer any last-minute questions.
Issues occuring: If any equipment malfunctions or unexpected issues arise during the event please contact us as soon as possible so we can assist accordingly.